Delivery & Returns

Delivery charges

UK delivery is a flat £2.50 per order, and free automatically once your basket reaches £50 or more — there is no code to enter and no minimum-spend games. We currently ship to mainland UK addresses only.

Shipping is charged at checkout and shown before you pay, so the total you approve is the total you are charged.

Dispatch and timescales

We aim to dispatch orders placed before our 2pm cutoff on the same working day, and the next working day for orders placed after it, Monday to Friday excluding public holidays. We will email you when your order is on its way.

Parcels are sent on a tracked Royal Mail service; typical delivery is a small number of working days after dispatch, though we cannot guarantee carrier timescales. [OWNER TO CONFIRM: exact Royal Mail service/class and quoted delivery window.]

Cancelling before dispatch

If your order has not yet been dispatched and you have changed your mind, the quickest option is to cancel it yourself from your account page — it is instant and free for as long as the order is still shown as cancellable. You will be refunded in full.

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you have the right to cancel an online order within 14 days of receiving it, without giving a reason, and receive a refund. To cancel, email us at hello@nightrip.co.uk within that period. You then have 14 days to return the goods, and we refund within 14 days of receiving them back (or of proof you have sent them).

Sealed product is a special case: once a factory-sealed pack, display, deck or set has been opened it cannot be returned under this right, because opening it breaks the seal that guarantees its condition and randomised contents. Unopened, still-sealed product can be returned in full under this right. You are responsible for the cost of return postage unless the item was faulty or wrongly sent.

30-day returns policy

In addition to your statutory rights, we accept returns of unopened, factory-sealed product within 30 days of delivery. Because pack contents are random by design, opened product cannot be returned — accepting opened returns would mean charging every other buyer for one shopper's gamble, and that is what keeps our prices fair. [OWNER TO CONFIRM: 30-day window and whether return postage is buyer-paid.]

Faulty, damaged or incorrectly sent items are always put right at our cost — contact us at hello@nightrip.co.uk with your order reference and we will arrange a replacement or full refund including any postage you paid.

How to start a return

Email hello@nightrip.co.uk with your order reference and what you would like to return. We will confirm the return address and next steps. Please keep proof of postage until your refund is confirmed.