Delivery & Returns

Delivery charges

UK delivery is a flat £2.50 per order, and free automatically once your basket reaches £50 or more — there is no code to enter and no minimum-spend games. We currently ship to mainland UK addresses only.

Shipping is charged at checkout and shown before you pay, so the total you approve is the total you are charged.

Dispatch and timescales

We aim to dispatch orders placed before our 2pm cutoff on the same working day, and the next working day for orders placed after it, Monday to Friday excluding public holidays. We will email you when your order is on its way.

Parcels are sent on Royal Mail Tracked 48, which aims for delivery within 2–3 working days of dispatch, though we cannot guarantee carrier timescales.

Cancelling before dispatch

If your order has not yet been dispatched and you have changed your mind, the quickest option is to cancel it yourself from your account page — it is instant and free for as long as the order is still shown as cancellable. You will be refunded in full.

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you have the right to cancel an online order within 14 days of receiving it, without giving a reason. To cancel, email us at hello@nightrip.co.uk within that period; you then have 14 days to send the goods back, and we refund within 14 days of receiving them (or of your proof of postage).

If the product is still factory-sealed and unopened, you receive a full refund. You are free to handle and inspect an item as you would in a shop — but if you go beyond that, we may reduce your refund to reflect any loss in the item's value. With sealed trading card product this is significant: opening a pack, display, deck or set breaks the factory seal and reveals its randomised contents, which cannot be restored. Opened product can no longer be sold as sealed, so its value is substantially or entirely lost, and any refund will be reduced to reflect that — in many cases to nil. This does not affect your rights where an item is faulty or was sent in error (see below).

For a change-of-mind cancellation you are responsible for the cost of return postage. If the item was faulty or wrongly sent, we cover it.

30-day returns policy

In addition to your statutory rights, we gladly accept returns of unopened, still-sealed product within 30 days of delivery for a full refund; return postage for a change of mind is your responsibility. We are not able to accept opened product for this goodwill return, because its randomised contents cannot be verified or resold as sealed — a policy that keeps prices fair for every buyer rather than subsidising opened returns.

Faulty, damaged or incorrectly sent items are always put right at our cost — contact us at hello@nightrip.co.uk with your order reference and we will arrange a replacement or full refund, including any postage you paid.

How to start a return

Email hello@nightrip.co.uk with your order reference and what you would like to return. We will confirm the return address and next steps. Please keep proof of postage until your refund is confirmed.